Shipping policy

Thank you for shopping with Northcurve. Here’s everything you need to know about shipping.

Order processing

Orders are processed within 1–2 business days. As soon as your order ships, you’ll receive a confirmation email with your tracking link.

Delivery across Canada

We ship to every province and territory with Canada Post or Purolator. Delivery usually takes 5–10 business days after your order ships.

These are estimates: weather, carrier delays and busy holiday periods can add a few days.

Free shipping

Shipping is free on orders of 2 pairs or more.

Order changes & address updates

Need to change your address or your order? Email us right away at hey@northcurve.ca. Once an order has shipped, we can’t change it or reroute the package.

Lost or delayed packages

If your tracking hasn’t moved, the carrier usually has the most accurate update, so it’s best to check with them first. If you can’t sort it out, contact us at hey@northcurve.ca and we’ll help.

Damaged, incorrect or missing items

If something arrives damaged, incorrect or missing, email hey@northcurve.ca as soon as possible with your order number and photos, and we’ll fix it quickly.