Privacy policy
This Privacy Policy explains how Northcurve (“we”, “us”) collects, uses and protects your personal information when you visit or buy from our store, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Information you give us: name, email, phone, shipping and billing address, and order details.
- Payment information: processed securely by our payment providers. We never store your full card number.
- Device and usage information: IP address, browser, pages viewed and how you use the store, collected through cookies and similar technologies.
How we use it
- To process, ship and support your orders, returns and exchanges.
- To answer your questions and send order updates.
- To send marketing emails or texts, only if you’ve agreed to receive them (you can unsubscribe at any time).
- To improve our store, prevent fraud and meet our legal obligations.
Sharing
We share information only with the service providers that help us run our business, such as Shopify (our e-commerce platform), payment processors, shipping carriers (Canada Post, Purolator), and advertising and analytics partners. We do not sell your personal information.
Cookies
We use cookies to keep your cart, remember your preferences and understand how our store is used. You can control cookies in your browser settings.
Retention and security
We keep your information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it.
Your rights
You can ask to access, correct or delete your personal information, or withdraw your consent to marketing, by emailing hey@northcurve.ca.
Contact
For any privacy question, contact us at hey@northcurve.ca.