Refund policy
Returns
You have 30 days after receiving your order to request a return.
To be eligible, items must be in the same condition you received them: unwashed, not worn beyond trying on, with tags, in the original packaging, and with your order number or proof of purchase.
To start a return, email us at hey@northcurve.ca. If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back without an approved return request can’t be accepted.
Return shipping is paid by the customer, except for damaged, defective or incorrect items (see below). We recommend a tracked shipping service, as we can’t be responsible for returns lost in transit.
Return address
Returns are processed by our international logistics centre:
Northcurve Returns
B1A087 Hualijia Electronic Market
Pinghu Street, Longgang District
Shenzhen City, Guangdong Province
China
Phone: +86 189 4835 2256
Please don’t send anything before your return has been approved by email: include your order number inside the package.
Approved refunds are subject to a 20% restocking fee on the returned items. There is no restocking fee on exchanges, or on damaged, defective or incorrect items.
Shade & Size Match Promise (free exchanges)
Wrong shade or wrong size? You can exchange it within 30 days of delivery. Email hey@northcurve.ca with your order number and the shade or size you’d like instead. We ship your new pair at no extra cost; returning the original pair is at your expense.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, contact us within 7 days of delivery at hey@northcurve.ca with your order number and clear photos. We’ll send a free replacement or a full refund, and we cover any return shipping.
Refunds
We’ll let you know once your return has been received and inspected, and whether the refund is approved. Approved refunds (minus the restocking fee when it applies) are sent to your original payment method within 10 business days. Your bank may take a few extra days to post it.
If more than 15 business days have passed since your return was approved, please contact us at hey@northcurve.ca.