Contact Us

Questions about sizing, shades or your order? We’re a small team and we answer every message ourselves, usually within 24 hours (Monday to Friday).

Email: hey@northcurve.ca

Please include your order number if your message is about an order.

Send us a message

Quick answers

Where is my order?

Orders ship within 1–2 business days and arrive in 5–10 business days across Canada with Canada Post or Purolator. Your tracking link is in your shipping confirmation email.

I ordered the wrong shade or size

No stress: you can exchange within 30 days of delivery. Email us with your order number and the shade or size you’d like.

My item arrived damaged or incorrect

Email us within 7 days of delivery with your order number and photos. We’ll send a free replacement or a full refund, and we cover the return shipping.

Can I change my address or order?

Yes, as long as your order hasn’t shipped yet. Email us right away with your order number.